Terms & Conditions

Welcome to EasyMenu. These Terms & Conditions (the “Terms”) govern your use of the EasyMenu website at easymenu.lk and the EasyMenu service: digital QR menus, table ordering, order and bill management, reports and online card payments for restaurants, cafes, hotels and other food businesses. EasyMenu is operated by SkySoft Solutions (“EasyMenu”, “we”, “us” or “our”). By accessing the website or using the service, you agree to these Terms. If you do not agree, please do not use EasyMenu.

In these Terms:

• Restaurant means a business that subscribes to EasyMenu, and Staff means the people it gives access to its EasyMenu account.
• Guest means anyone who views a Restaurant's menu, places an order or pays through EasyMenu, usually by scanning a QR code.
• You means whoever is using the website or the service, whether a Restaurant, its Staff or a Guest.

1. Use of the website and service

• You must be at least 18 years old, or use EasyMenu under the supervision of a parent or guardian, to place orders or make payments. Restaurant accounts may only be opened by people authorised to act for the business.
• You are responsible for keeping your account credentials and the sign-in codes we send you confidential, and for all activity under your account. Tell us straight away if you believe your account has been used without permission.
• You agree to provide accurate, current and complete information, including your business details, mobile number and email address.
• You must not use EasyMenu for any unlawful or fraudulent purpose, to place fake or abusive orders, to interfere with or disrupt the service, to try to access other accounts or data, or to copy, scrape or reverse engineer the service.

2. Restaurant accounts and responsibilities

• Restaurant accounts are created and configured by our team after you request a callback or contact us. Each Restaurant decides which Staff can use its account and what they can do, and is responsible for their actions.
• Each Restaurant is solely responsible for the content it publishes through EasyMenu, including dish names, descriptions, photos, prices, taxes, service charges, discounts, promotions, opening hours and contact details, and for making sure that content is accurate, lawful and does not infringe anyone else's rights.
• Each Restaurant is responsible for the food and drinks it sells, including their quality, safety, preparation and allergen information, for fulfilling and serving the orders it accepts, and for complying with food safety, consumer protection, tax and other laws that apply to its business.
• Menus may be translated automatically into other languages. Automatic translations can contain mistakes, and the Restaurant remains responsible for checking them.
• Each Restaurant is responsible for obtaining any consent it needs from Guests and Staff, and for using the Guest information it receives through EasyMenu (such as names and mobile numbers) only to serve those Guests and in line with applicable law.

3. Menus, product information and pricing

• Menus, dishes, prices and availability are set by each Restaurant, not by EasyMenu. We do not warrant that menu descriptions, photos or prices are complete, accurate or current, and Restaurants may change them at any time without notice.
• The price you pay is the price shown on your bill, including any discounts, promotions, service charges and taxes applied by the Restaurant. Prices are shown in the Restaurant's currency, which for most Restaurants is Sri Lankan Rupees (LKR).
• EasyMenu subscription plans and their prices are shown on our website or agreed with our team, and may change. Any price change will apply from your next billing period after we tell you about it.

4. Orders placed by Guests

• Before placing a first order, Guests verify their mobile number with a one-time code sent by SMS. Placing an order is an offer to buy the items from the Restaurant, not from EasyMenu.
• The Restaurant may accept, prepare, refuse or cancel any order, for example if an item is unavailable, the order appears fraudulent or the order was placed from outside the Restaurant. Order status updates shown in EasyMenu are provided for convenience.
• Preparation and serving times are estimates only and may vary. Any question or complaint about food, service or an order should be raised first with the Restaurant.

5. Payments

Subscription fees (Restaurants)

• Subscriptions are billed monthly or yearly in advance, as chosen for your plan. Invoices are payable by the due date shown on them, by bank transfer, cash or online card payment.
• If an invoice remains unpaid after its due date, we may restrict or suspend access to your account, including your public menus, until it is paid. Suspension does not cancel amounts already due.

Card payments by Guests

• Where a Restaurant has card payments switched on, Guests can pay their bill online. Card payments are processed securely by PayHere (Payable (Pvt) Ltd) using Visa, Mastercard, American Express and other methods PayHere supports. EasyMenu does not see or store your full card details.
• A bill is only marked as paid once PayHere confirms the payment. Payments may be declined by your bank or by PayHere, for example to prevent fraud.
• Guest card payments are collected by EasyMenu on behalf of the Restaurant and paid out to the Restaurant's nominated bank account, less the card payment fee agreed with that Restaurant. Restaurants are responsible for providing correct bank details.

6. Delivery of the service

EasyMenu is a digital service; nothing is shipped. Restaurant accounts are normally set up within two (2) business days of the plan being agreed and the first invoice being paid, and you receive your sign-in details by email. Guests receive their order and payment confirmation on screen in the menu, under My Orders. Food ordered through EasyMenu is served by the Restaurant at its premises, or handed over for takeaway, as the Restaurant arranges.

7. Cancellations and refunds

Restaurants

• You may cancel your subscription at any time by contacting us at support@easymenu.lk. Cancellation takes effect at the end of the current billing period, and your account stays available until then.
• Subscription fees already paid are non-refundable, except where we charged you in error, charged you twice, or are unable to provide the service, in which case we refund the amount concerned.

Guests

• If you were charged for an order that was cancelled, not served, or charged more than once, contact the Restaurant first, or contact us with your bill number.
• Approved refunds are made to the card used for the original payment, through PayHere, within ten (10) business days of approval. How soon the money reaches your account depends on your bank. We cannot refund card payments in cash or to a different card.
• Food and drinks that have been prepared or served cannot be returned. Complaints about the quality of food or service are decided by the Restaurant.

8. Intellectual property

The EasyMenu website, software, templates, design, logos and other content (other than content provided by Restaurants) are owned by or licensed to SkySoft Solutions and protected by intellectual property laws. You may not reproduce, distribute, modify or create derivative works from them without our prior written consent. Restaurants keep ownership of their menus, photos and logos, and grant us a licence to host, display, translate and process that content to provide the service.

9. Availability

We work to keep EasyMenu available and secure, but we do not guarantee that it will be uninterrupted or error-free. We may suspend the service for maintenance, upgrades or reasons beyond our control, such as internet, SMS, payment or hosting outages. Restaurants should keep a way of serving Guests if EasyMenu is temporarily unavailable.

10. Limitation of liability

To the fullest extent permitted by law, EasyMenu is provided “as is” and we make no warranties about the food, drinks or service provided by any Restaurant. We are not liable for any indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or business, arising from your use of EasyMenu. Our total liability to a Restaurant for any claim is limited to the subscription fees it paid us in the three (3) months before the claim, and to a Guest, to the amount of the payment concerned.

11. Suspension and termination

We may suspend or close an account, or refuse service, if these Terms are breached, if fees are unpaid, or if we reasonably suspect fraud or misuse. When a Restaurant's account closes, its public menus stop working. We keep or delete its data as described in our Privacy Policy.

12. Amendments

We may update these Terms from time to time. The updated Terms take effect when they are posted on this page with a new “Last updated” date. For material changes, we will notify Restaurants by email or in the restaurant portal. Continuing to use EasyMenu after a change means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and the courts of Sri Lanka have exclusive jurisdiction over any dispute arising from them.

14. Contact us

If you have any questions about these Terms, please contact us:

• Email: support@easymenu.lk
• Phone: +94 76 619 7793
• Address: No. 16/59, Rafalwatta Road, Yakkala, Sri Lanka